All sales are final and no refunds/returns/exchanges are issued unless error of order.

We endeavour to produce and ship your order as quickly as possible. This means after your order has been placed the production may start within hours. If you wish to cancel or change your order, please email as soon as possible to hello@zoopeez.com

If you made a typo and spelt your pet's name wrong please get in touch with us and we'll be able to reprint it at a reduced rate. Please email as soon as possible to hello@zoopeez.com. If it’s our mistake, we’ll get a replacement to you asap without any fees of course.

Everything in our store is made to order, due to this we are not able to offer exchanges, returns and refunds but please contact us if you have any problems with your order. Because of the nature of these items, unless they arrive damaged or defective or a name is spelt incorrectly, we cannot accept returns. If your item has arrived faulty or damaged please contact us at contact us at hello@zoopeez.com stating your order number and a description of your concern. 

If you have any questions concerning our return policy please contact us at: hello@zooopeez.com