All sales are final and no refunds/returns/exchanges are issued unless error of order by Zoopeez.

We endeavour to produce and ship your order as quickly as possible. This means after your order has been placed the production may start within hours. If you wish to cancel or change your order, please email as soon as possible to hello@zoopeez.com

 

Zoopeez will design new orders ASAP and email them to the customer for review and approval. Once approved by the customer Zoopeez will print and ship ASAP.
If the customer does not reply to emails and all efforts to contact them in seeking design approval, Zoopeez will print and ship what has been designed.

If you made a typo and spelt your pet's name wrong please get in touch with us and we'll be able to reprint it at a reduced rate. Please email as soon as possible to hello@zoopeez.com. If it’s our mistake, we’ll get a replacement to you asap without any fees of course.

Everything in our store is made to order, due to this we are not able to offer exchanges, returns and refunds but please contact us if you have any problems with your order. Because of the nature of these items, unless they arrive damaged or defective or a name is spelt incorrectly, we cannot accept returns. If your item has arrived faulty or damaged please contact us at contact us at hello@zoopeez.com stating your order number and a description of your concern. If you receive an item that is faulty, damaged, or incorrect, please contact us. We will assess the issue and offer a replacement, store credit, or refund in accordance with Australian Consumer Law.

We understand that circumstances may arise where customers may need to cancel their order after illustrations or portraits have been drawn but before the final product is dispatched. In such cases, a refund can be processed; however, a nominal fee of $12 AUD will be retained for the artistic work that has been completed up to that point. This fee covers the time and effort invested by our talented artists in creating a unique and personalised piece for you. Please note that once the order has been dispatched, the standard refund policy will apply, and no refunds can be issued for completed and delivered products.  If you have any questions or concerns, please feel free to contact us at hello@zoopeez.com stating your order number.

If you have any questions concerning our return policy please contact us at: hello@zooopeez.com