As soon as you place your order, we start designing your portrait for you to approve. This is sent to you within 1-10 business days. Once approved, your order is sent off for print production! Most of our products are produced within 2-7 business days and we send you your tracking details once we've shipped your order!

It is important to know that what colour you see on a computer screen is not exactly what will be printed unless the screen is professionally calibrated. Screens work in the RGB (Red, Green, Blue) colour space, whilst printing works in the CMYK (Cyan, Magenta, Yellow, Black) colour space. In understanding this all customers will agree that colours may vary from what is approved on screen to what is finally printed.

You can find size guides in our size chart page. We suggest measuring before choosing a size to guarantee the best fit. 

Australia: We estimate orders to arrive within 1- 2 weeks from the date of purchase. Express Shipping arrive within 1 week.

NZ: We estimate orders to arrive within 1-3 weeks from the date of purchase.

USA, Canada: We estimate orders to arrive within 2-3 weeks from the date of purchase.
UK, Europe & Rest of world: We estimate orders to arrive within 2-5 weeks from the date of purchase.

You may experience longer shipping times during peak holiday seasons, up to 4 weeks.

Everything in our store is made to order, due to this we are not able to offer exchanges, returns and refunds but please contact us if you have any problems with your order. Because of the nature of these items, unless they arrive damaged or defective or a name is spelt incorrectly, we cannot accept returns. If your item has arrived faulty or damaged please contact us at contact us at hello@zoopeez.com stating your order number and a description of your concern. 

Due the nature of custom orders, we do not accept returns or refunds on any purchases unless the item is damaged or printing error. For this reason it is important that you accurately measure before ordering using our sizing guide. Please contact us at hello@zoopeez.com if you need help to get your dogs the correct size.